Our Story
In development since 2014, TALON was the only platform demonstrated to the federal government’s Health Policy Team who had been tasked with developing the Transparency in Coverage Rule. TALON’s platform was then used as the model upon which the new federal mandates are based. As a result, TALON has emerged as the leading compliance solution for the Transparency in Coverage Rule and the No Surprises Act.
On the day the Transparency in Coverage Rule was finalized, most existing healthcare price transparency tools became obsolete. Legacy tools with legacy architectures become noncompliant when real prices and patient out-of-pocket responsibilities must be displayed rapidly and accurately to comply with the Rule. It is therefore necessary to partner with TALON, to provide accurate negotiated rates to the consumer in a fully individualized user experience that supports consumers’ essential information needs at the time when healthcare purchase decisions are being considered and made.
Our Mission
TALON’s mission is to educate, empower, and incentivize the American healthcare consumer to meaningfully reduce costs and create a healthier ecosystem.
We’ve built the ultimate suite of software services designed to fulfill the requirements of the Transparency in Coverage Rule and No Surprises Act. Simply put, TALON protects healthcare stakeholders from overpaying for care, while enabling seamless integration into the payer’s existing architecture, all without disruption or distraction. Our tools establish a market-driven healthcare system, starting with our ability to ensure full compliance with all mandates and extending through our machine learning MyMedicalShopper platform, which empowers consumers to make smart decisions about their own healthcare.
Our Vision
TALON’s vision is to create and supply America’s market-driven healthcare system.
TALON is the healthcare price transparency leader, providing the comprehensive cost-containment tools and strategies that organizations need now. While others may present half- baked quick fixes, our sole focus has, and will continue to be, healthcare price transparency and consumerism in healthcare. As the model upon which the mandates were written, we deeply understand the healthcare price transparency laws that were designed to create a price transparent ecosystem between the payers, providers, employers, and their employees. We know that the second largest line item on a company’s financials cannot be left to chance. TALON delivers intuitive tools to make smart healthcare decisions based on real-time data. We easily integrate into your existing system to protect you from potentially devastating penalties and stabilize and reduce the price of health care services. TALON is the only solution on the market that offers you this level of protection and empowers, informs, and incentivizes action from consumers TODAY.
What You
Need to Know
Mark Galvin
Co-founder, President & CEO
Mark Galvin
Co-founder, President, & CEO
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Mark Galvin has been a thought leader and staunch advocate for price transparency and consumerism in healthcare for more than 17 years. He co-founded TALON in 2014 to create and supply a platform supporting a more competitive, efficient healthcare marketplace. In 2018, Mark was invited to speak with and present TALON to the White House Health Policy Team tasked with developing the Transparency in Coverage Rule, including officials from the Departments of Health & Human Services, Treasury, Labor, the Centers for Medicare and Medicaid Services, and Office of Personnel Management. TALON was subsequently used as the model upon which the new Transparency in Coverage and No Surprises Act federal mandates are based.
A serial entrepreneur, Mark has launched a dozen companies and two technology accelerators. Four of his venture-backed tech firms achieved growth levels ranking each in the 100 fastest-growing private companies in the United States as measured by the Inc. 500. His companies’ innovations have been covered in many major media outlets including Forbes, Money Magazine, the Wall Street Journal, the New York Times, and the Huffington Post.
Matt Robinson
Co-founder, VP of Engineering
Matt Robinson
Co-founder, VP of Engineering
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Matt Robinson co-founded TALON with Mark Galvin in 2014 to bring price transparency and consumerism to American healthcare. Matt has deep expertise in system architecture, full-stack development, SaaS/PaaS, Responsive Web Development (RWD), data-mining automation, and data maintenance processes. Matt is also responsible for customer and partner external integrations. Matt holds BS and MS degrees in Computer Science from the University of New Hampshire. In 2020, Matt was inducted into the university’s Alumni Entrepreneur Hall of Fame.
Jason Jeffords
Chief Technology Officer
Jason Jeffords
Chief Technology Officer
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Jason Jeffords joined TALON in 2017 as its Chief Technology Officer. A tech innovator, inventor, educator and serial entrepreneur, Jason has more than 30 years of experience in designing and launching award-winning products and technology solutions in the fields of networking, telecommunications, cloud computing, big data, data analytics, machine learning, and IoT.
Jason is an adjunct and assistant professor in electrical and computer engineering and data analytics at the University of New Hampshire and Southern New Hampshire University. A standards body contributor (ATM Forum and IETF), Jason is author of numerous articles, and a holder of 17 United States patents.
Brad Dumke
Chief Customer Officer
Jason Jeffords
Chief Technology Officer
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Brad Dumke has spent 19 years helping two Electronic Health Record companies (as CEO and President/COO) building talented and robust sales, customer service, and software development teams; and delivering clinical, financial and business intelligence suites for the hospital and outpatient markets. In those roles, Brad made health insurance decisions for his employees and their families for over 14 years including transitioning two companies from traditional PPO to CDHP/HDHP/HSA plans.
Over the last 12 years, Brad has worked as a consultant in healthcare consumerism, telehealth, medical device, general hospital IT, post-acute care, and revenue cycle management sectors.”
Brad has been certified by the Validation Institute as a Certified Health Value Professional and Certified Outcomes Report Analyst.
Evan Young
Chief Financial Officer
Evan Young
Head of Data Analytics & Finance
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Evan Young joined TALON in 2014 and leads its data analytics and modeling team that ingests, normalizes, compares, parses, tests, confirms, and instantly delivers relevant provider-level data from nearly 4 billion medical claims aggregated from hundreds of sources, giving American healthcare consumers the information, they need – quality, price, convenience – when they need it, to make the right purchasing decisions for them.
Plucked from the world of finance, Evan is one of the industry’s most experienced managers of commercial medical claims data. He graduated with a Commerce degree specializing in finance with distinction from Dalhousie University, Halifax, Nova Scotia.
Elif Eracar
Chief Operating Officer
Evan Young
Head of Data Analytics & Finance
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With a career that spans more than 20 years, Elif comes to TALON from Redox, where she served as Chief Customer Officer since July of 2019 and was responsible for all aspects of the customer journey including pre-sales consulting, product delivery, ongoing solution expansion, and customer support. Prior to that, she spent more than 12 years at American Well, where she advanced to Senior Vice President of Professional Services & Customer Support, Privacy Officer. Elif has deep knowledge and expertise in product management, engineering, sales support, and proven leadership experience.
David Spear
EVP of Sales
David Spear
EVP of Sales & Sales Strategy
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Dave Spear joined TALON in 2018 and leads its channel strategy and relationships with Professional Benefits Administrators and healthcare industry technology partners.
Dave is a seasoned, strategic, passionate, results-driven senior executive who has successfully launched and developed new companies, markets, and products as Head of Sales, GM, and CEO, both in the United States and abroad. A serial entrepreneur, Dave graduated from Rose-Hulman Institute of Technology and completed the Harvard Business School’s Advanced Management Program (AMP).
Matt McCormick
Director of Partner Sales
Evan Young
Head of Data Analytics & Finance
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Healthcare consumerism expert Matt McCormick is Director of Partner Sales for TALON, supporting new and existing Broker/Advisor channel relationships. Matt has focused on Transparency in Coverage and healthcare consumerism since joining the firm in 2018 and is an expert in the transformative Transparency In Coverage Rule and No Surprises Act.
Prior to joining TALON, Matt was an insurance industry financial analyst for five years. He received his BS in Finance from the University of New Hampshire.
David Osborn
EVP of Sales
Evan Young
Head of Data Analytics & Finance
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A healthcare industry veteran, Osborn comes to TALON with more than 30 years of experience and a proven track record in revenue growth, market expansion, and technology development with companies including GE, Perot Systems (Division of Dell), FICO, and IBM. Additionally, he led the first SaaS Healthcare Information System to market with resounding success.
Naresh Parmar
Senior Vice President, Product
Evan Young
Head of Data Analytics & Finance
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A leader and innovator who brings decades of experience to TALON, Naresh has a proven track record that includes product and portfolio management, global delivery execution, client services, and the development and implementation of robust, data-driven technology solutions across a range of industries. Naresh’s deep experience creating value for end-users and stakeholders will be integral to TALON’s continued growth and success.
Sean Signore
Vice President of Training and Certification
Evan Young
Head of Data Analytics & Finance
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Joe Torina
Vice President of Strategic Partnerships
Evan Young
Head of Data Analytics & Finance
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Joe Torina leads TALON’s efforts to foster and develop the key strategic industry partnerships that are essential to our continued innovation, growth, and evolution, all of which are happening at a rapid pace.
Joe’s robust range of professional experience includes account and project management, marketing, and business development. Prior to joining TALON, Joe spent 3 1/2 years serving as Marketing Director/Business Partner Relations, and, most recently, Director of Business Development for a leading claims administration software provider.
Catherine Klehm
Vice President of Professional Services
Evan Young
Head of Data Analytics & Finance
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With more than two decades of diverse experience, Klehm has a proven track record of success in leading client services operations to increase customer loyalty, expanding solution footprints within accounts, turning around projects or departments, and creating alignment and collaboration between sales, product management, services, and engineering to drive excellence and savings in execution.
Klehm comes to TALON from Uptake, where she served as Senior Director of Professional Services and was responsible for leading the development of project management, staffing/utilization, implementation processes, and approach to identify measurable targeted outcomes for customers.
Richard Krol
Vice President of Carrier Markets
Evan Young
Head of Data Analytics & Finance
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Richard Krol oversees the sustained growth and development of TALON’s essential Carrier relationships and works to ensure that TALON solutions continue to meet Carriers’ evolving needs, as well as those of their clients and members.
Bringing decades of expertise in health benefits and business development to the TALON team, Krol’s experience includes serving as Senior Vice President of Payer Markets at Motive Practicing Wisely Solutions, Vice President of Payer Markers at NantHealth, and Senior Vice President of Business Development at QualMetrix, where he was responsible for all aspects of the go-to-market including sales, business development, client management, and marketing.
Our Advisory Board
Ofer Nemirovsky
Business Advisory Board Member
Ofer Nemirovsky
Business Advisory Board Member
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Ofer Nemirovsky is semi-retired from HarbourVest where he joined in 1986 and served as a managing director through 2014. He’s currently a Senior Advisor providing input on firm strategy, investments, and other HarbourVest matters. During his 29-year tenure with HarbourVest, Ofer concentrated on direct co-investments and pioneered the direct team’s early focus on software companies.
Robert Wadsworth
Business Advisory Board Member
Robert Wadsworth
Business Advisory Board Member
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Rob Wadsworth is a 30-year veteran of the VC and PE industry as Managing Director and now, Senior Advisor at HarborVest Partners. Rob managed the Firm’s global direct investment activity and served on the Executive Management Committee. He’s responsible for over 300 of HarbourVest’s direct co-investments and served as a director at nearly 50 of those companies, including six publicly traded companies.
Rouzbeh Yassini
Business Advisory Board Member
Rouzbeh Yassini
Business Advisory Board Member
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Michael Daigle
Business Advisory Board Member
Michael Daigle
Business Advisory Board Member
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Mr. Daigle has over 40 years’ experience in the Risk Management, Insurance, Treasury and Private Equity fields. As an equity investor in early stage firms disrupting the medical, microbial disinfectant and pet markets and previously as co-founder and Director of a successful local $500M community bank, his experience includes seed to early revenue stage equity fund raising, guidance in developing and executing operational and financial plans, contract negotiation and general business expertise through firm monetization and liquidity. Mike holds Board, Board Chair, interim CEO and interim COO positions while leaning in with assistance as required.
Jeffery Carlisle
Industry Advisory Board Member
Jeffery Carlisle
Industry Advisory Board Member
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Jeff Carlisle is the CEO of Pneuma Systems Corporation with over 30 years of experience in developing innovative healthcare solutions for consumers. Jeff founded five separate companies dedicated to solving unmet clinical and operational needs in healthcare and is the owner of several US Patents for his inventions and developments in medical devices.
David Jensen
Industry Advisory Board Member
David Jensen
Industry Advisory Board Member
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Mr. Jensen served as the President and CEO of Blue Cross and Blue Shield of New Hampshire and was responsible Anthem Insurance’s NH operations. David was also the Acting CEO of the Foundation for Informed Medical Decision Making, President of Healthsource Management, Director of the Business and Industry Association of New Hampshire, and Director of New American Healthcare.
Mark Smith
Industry Advisory Board Member
Mark Smith
Industry Advisory Board Member
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Mark is an insurance broker veteran with over 20 years of experience and former Chief Executive Officer, USI New England, a Goldman Sachs Capital Partner Company. Mark founded miEdge™ with a vision to provide the insurance industry the ultimate unfair advantage. Mark came to the United States in 1999. He’s an (ACII) Associate of the Chartered Insurance Institute in London, UK and a (CIC) Certified Insurance Counselor.
Careers
Vice President, Marketing
Responsibilities
- Develop and implement cohesive marketing plans to increase brand awareness, public relations, industry education and a tribal following for multiple TALON product lines and channels
- Set current and long-term goals for internal and external team members and lead the successful implementation of all activities
- Build relationships with media and stakeholders through creative PR strategies
- Monitor and optimize performance of all marketing campaigns and tactics to deliver on expected objectives and KPIs
- Balance the needs of multiple revenue units and lead the efficient application of all allocated resources to successfully deploy committed marketing programs
- Contribute key marketing metrics and report on ongoing program implementations in the weekly management team meeting
- Organize effective marketing events
Required Qualifications
- Proven work experience as a VP of Marketing, Marketing Director or other senior role
- Demonstrable experience designing and implementing successful marketing campaigns
- Proactive mindset towards meeting company goals and objectives
- Strong leadership skills
- Excellent communications skills
- Strong analytical and project management skills
- Strategic mindset, with ability to make difficult decisions
- BS degree in Marketing, Communications or relevant field
- Healthcare technology, benefits administration, or HCM experience a plus
Sr Software Engineer
Goals and Responsibilities
- Develop proficiency with TALON’s software development practices and patterns while utilizing effective problem-solving skills.
- Demonstrate experience building team culture and engineering processes, especially on high growth teams.
- Communicate effectively – attentively listen to others to provide timely and helpful information, and be effective in a range of professional settings. Give and receive feedback in a productive, professional manner.
- Exercise considerable latitude in determining objectives and approaches to assignments.
- Contribute to the analysis of how to best meet purpose and features resulting in logical requirements documentation.
- Help design solutions to meet objectives (data structures, system processes, services, user interfaces, etc.)
- Manage ambiguity – operate effectively, even when things are not certain, or the way forward is not clear. Flexible in approach and be able to adapt your approach to meet changing business needs.
- Manage complexity – be able to make sense of complex, large volume, and sometimes contradictory, information to effectively solve problems.
- Strong organizational skills and ability to multi-task and context-switch effectively between different activities and teams.
- Ability to train peers including junior level and technical support team members.
We’re A Good Fit If You Have:
- 5 years of Python programming and/or JavaScript experience.
- 3 years SQL and/or NoSQL experience.
- 2 years of REST/SOA experience.
- At least 2 years of experience working in a Scrum or Agile development environment.
- A minimum of 3 years of experience in JavaScript (Meteor.js, Blaze, React).
- Knowledge of best practices including code reviews, testing, coding standards, source control (git and GitHub), and CI/CD.
- 5 years of experience in software engineering, including design, development, and implementation of complex systems.
- Ability to follow instructions, accept constructive criticism, and have an open mind for team discussions and collaborations.
Technical Proficiencies:
- Relational/Non-Relational Database querying
- JavaScript Frameworks (Blaze, Angular, React, or Vue.js)
- HTML and CSS
- Source Control – (Git)
- JavaScript and Python
- Object-Oriented Programming
- Software development lifecycle with an emphasis on turning requirements into code.
Junior Software Engineer
Responsibilities
- Develop proficiency with TALON’s software development practices and patterns while utilizing effective problem-solving skills.
- Communicate effectively, attentively listen to others to provide timely and helpful information, give and receive feedback in a productive & professional manner while developing a knowledge of TALON’s business.
- Work with a team to understand, research, and resolve urgent customer issues.
- Help design solutions to meet objectives (data structures, system processes, services, user interfaces, etc.).
- Develop an understanding of website and RESTful API services architecture in a cloud-based environment.
- Complete complex assignments on time and with limited direction, displaying the ability to turn requirements into effective code.
- Strong organizational skills and ability to multi-task and context-switch effectively between different activities
Required Qualifications
- 1 year of Python programming and/or JavaScript experience.
- 1 year of SQL and/or NoSQL experience.
- 1 year of REST/SOA experience.
- 1 year minimum experience in JavaScript (Meteor.js, Blaze, React).
- 2 years minimum experience in Scrum or Agile software development environment.
- 2 years of experience in software engineering, including design, development, and implementation of complex systems.
- Understanding of software development processes, including: analysis, design, development, and testing.
- Knowledge of best practices including code reviews, testing, code standards, source control (git and GitHub), and CI/CD.
- Ability to follow instructions, accept constructive feedback, and have an open mind for team discussions and collaborations.
Better, more affordable healthcare is the bottom line.
Here’s how we’ve delivered for our users.
In the past 2 weeks I was diagnosed with a blood clot in my brain. It’s in an area that they rarely find theses clots. Thanks to TALONs MyMedicalShopper tool we were able to save thousands of dollars shopping for the best prices. Thanks for taking some stress off of us at this very scary time!!!
I recently had to get an MRI and it was before I had TALON’s MyMedicalShopper tool. I ended up paying almost $3000 for this procedure because I just went to the location my doctor recommended and turns out I could have got it for less than $800. Seriously wish I had the MyMedicalShopper tool earlier!!
At my annual visit my clinician ordered blood work and said to come back to their office, and they would draw the blood and send it to a lab. I decided to check TALON’s MyMedicalShopper app and found a WIDE variety of prices for the tests ordered.
I did my due diligence and went to a lab that wasn't too far from my home and it cost about 50% less than if I had done it at my doctor’s office!
I researched four lab tests that I needed using TALON’s MyMedicalShopper app. In the past I would have gone to the local hospital but when I calculated the savings by driving to a lab that's an hour away - I am saving hundreds of dollars! 