Our Story

In development since 2014, TALON was the only platform demonstrated to the federal government’s Health Policy Team who had been tasked with developing the Transparency in Coverage Rule. TALON’s platform was then used as the model upon which the new federal mandates are based. As a result, TALON has emerged as the leading compliance solution for the Transparency in Coverage Rule and the No Surprises Act.

On the day the Transparency in Coverage Rule was finalized, most existing healthcare price transparency tools became obsolete. Legacy tools with legacy architectures become noncompliant when real prices and patient out-of-pocket responsibilities must be displayed rapidly and accurately to comply with the Rule. It is therefore necessary to partner with TALON, to provide accurate negotiated rates to the consumer in a fully individualized user experience that supports consumers’ essential information needs at the time when healthcare purchase decisions are being considered and made.

Our Mission

TALON’s mission is to educate, empower, and incentivize the American healthcare consumer to meaningfully reduce costs and create a healthier ecosystem.

We’ve built the ultimate suite of software services designed to fulfill the requirements of the Transparency in Coverage Rule and No Surprises Act. Simply put, TALON protects healthcare stakeholders from overpaying for care, while enabling seamless integration into the payer’s existing architecture, all without disruption or distraction. Our tools establish a market-driven healthcare system, starting with our ability to ensure full compliance with all mandates and extending through our machine learning MyMedicalShopper platform, which empowers consumers to make smart decisions about their own healthcare.

Our Vision

TALON’s vision is to create and supply America’s market-driven healthcare system.

TALON is the healthcare price transparency leader, providing the comprehensive cost-containment tools and strategies that organizations need now. While others may present half- baked quick fixes, our sole focus has, and will continue to be, healthcare price transparency and consumerism in healthcare. As the model upon which the mandates were written, we deeply understand the healthcare price transparency laws that were designed to create a price transparent ecosystem between the payers, providers, employers, and their employees. We know that the second largest line item on a company’s financials cannot be left to chance. TALON delivers intuitive tools to make smart healthcare decisions based on real-time data. We easily integrate into your existing system to protect you from potentially devastating penalties and stabilize and reduce the price of health care services.  TALON is the only solution on the market that offers you this level of protection and empowers, informs, and incentivizes action from consumers TODAY.

What You
Need to Know

Download the Executive Summary of Ensuring Compliance with the No Surprises Act and Transparency in Coverage Rule

Mark Galvin

Co-founder, President & CEO

Mark Galvin

Co-founder, President, & CEO

Mark Galvin has been a thought leader and staunch advocate for price transparency and consumerism in healthcare for more than 17 years. He co-founded TALON in 2014 to create and supply a platform supporting a more competitive, efficient healthcare marketplace. In 2018, Mark was invited to speak with and present TALON to the White House Health Policy Team tasked with developing the Transparency in Coverage Rule, including officials from the Departments of Health & Human Services, Treasury, Labor, the Centers for Medicare and Medicaid Services, and Office of Personnel Management. TALON was subsequently used as the model upon which the new Transparency in Coverage and No Surprises Act federal mandates are based. 


A serial entrepreneur, Mark has launched a dozen companies and two technology accelerators. Four of his venture-backed tech firms achieved growth levels ranking each in the 100 fastest-growing private companies in the United States as measured by the Inc. 500. His companies’ innovations have been covered in many major media outlets including Forbes, Money Magazine, the Wall Street Journal, the New York Times, and the Huffington Post.

Matt Robinson

Co-founder, VP of Engineering

Matt Robinson

Co-founder, VP of Engineering

Matt Robinson co-founded TALON with Mark Galvin in 2014 to bring price transparency and consumerism to American healthcare. Matt has deep expertise in system architecture, full-stack development, SaaS/PaaS, Responsive Web Development (RWD), data-mining automation, and data maintenance processes. Matt is also responsible for customer and partner external integrations. Matt holds BS and MS degrees in Computer Science from the University of New Hampshire. In 2020, Matt was inducted into the university’s Alumni Entrepreneur Hall of Fame.

Jason Jeffords

Chief Technology Officer

Jason Jeffords

Chief Technology Officer

Jason Jeffords joined TALON in 2017 as its Chief Technology Officer. A tech innovator, inventor, educator and serial entrepreneur, Jason has more than 30 years of experience in designing and launching award-winning products and technology solutions in the fields of networking, telecommunications, cloud computing, big data, data analytics, machine learning, and IoT.

Jason is an adjunct and assistant professor in electrical and computer engineering and data analytics at the University of New Hampshire and Southern New Hampshire University. A standards body contributor (ATM Forum and IETF), Jason is author of numerous articles, and a holder of 17 United States patents.

Brad Dumke

Chief Customer Officer

Jason Jeffords

Chief Technology Officer

Brad Dumke has spent 19 years helping two Electronic Health Record companies (as CEO and President/COO) building talented and robust sales, customer service, and software development teams; and delivering clinical, financial and business intelligence suites for the hospital and outpatient markets.  In those roles, Brad made health insurance decisions for his employees and their families for over 14 years including transitioning two companies from traditional PPO to CDHP/HDHP/HSA plans.

Over the last 12 years, Brad has worked as a consultant in healthcare consumerism, telehealth, medical device, general hospital IT, post-acute care, and revenue cycle management sectors.”

Brad has been certified by the Validation Institute as a Certified Health Value Professional and Certified Outcomes Report Analyst.

Evan Young

Chief Financial Officer

Evan Young

Head of Data Analytics & Finance

Evan Young joined TALON in 2014 and leads its data analytics and modeling team that ingests, normalizes, compares, parses, tests, confirms, and instantly delivers relevant provider-level data from nearly 4 billion medical claims aggregated from hundreds of sources, giving American healthcare consumers the information, they need – quality, price, convenience – when they need it, to make the right purchasing decisions for them.

Plucked from the world of finance, Evan is one of the industry’s most experienced managers of commercial medical claims data. He graduated with a Commerce degree specializing in finance with distinction from Dalhousie University, Halifax, Nova Scotia.

 

Dan Mayton

Chief Revenue Officer

Evan Young

Head of Data Analytics & Finance

An accomplished executive with more than 20 years of sales and leadership experience in human capital management (HCM), healthcare, benefits administration, insurance, and FinTech organizations, Dan has a proven track record of delivering superior results through strategic go-to-market strategies, partnerships, and high-performance sales teams. Recognized as a premier HCM industry consultant and business professional, Dan brings in-depth knowledge and expertise in building from the ground up, new markets, new processes, inspiring team members, creating/training/deploying new initiatives, change management, and delivering targeted results.

Elif Eracar

Chief Operating Officer

Evan Young

Head of Data Analytics & Finance

With a career that spans more than 20 years, Elif comes to TALON from Redox, where she served as Chief Customer Officer since July of 2019 and was responsible for all aspects of the customer journey including pre-sales consulting, product delivery, ongoing solution expansion, and customer support. Prior to that, she spent more than 12 years at American Well, where she advanced to Senior Vice President of Professional Services & Customer Support, Privacy Officer. Elif has deep knowledge and expertise in product management, engineering, sales support, and proven leadership experience.

David Spear

EVP of Sales

David Spear

EVP of Sales & Sales Strategy

Dave Spear joined TALON in 2018 and leads its channel strategy and relationships with Professional Benefits Administrators and healthcare industry technology partners. 

Dave is a seasoned, strategic, passionate, results-driven senior executive who has successfully launched and developed new companies, markets, and products as Head of Sales, GM, and CEO, both in the United States and abroad. A serial entrepreneur, Dave graduated from Rose-Hulman Institute of Technology and completed the Harvard Business School’s Advanced Management Program (AMP).

Matt McCormick

Director of Partner Sales

Evan Young

Head of Data Analytics & Finance

Healthcare consumerism expert Matt McCormick is Director of Partner Sales for TALON, supporting new and existing Broker/Advisor channel relationships. Matt has focused on Transparency in Coverage and healthcare consumerism since joining the firm in 2018 and is an expert in the transformative Transparency In Coverage Rule and No Surprises Act.


Prior to joining TALON, Matt was an insurance industry financial analyst for five years. He received his BS in Finance from the University of New Hampshire.

David Osborn

EVP of Sales

Evan Young

Head of Data Analytics & Finance

A healthcare industry veteran, Osborn comes to TALON with more than 30 years of experience and a proven track record in revenue growth, market expansion, and technology development with companies including GE, Perot Systems (Division of Dell), FICO, and IBM. Additionally, he led the first SaaS Healthcare Information System to market with resounding success.

Our Advisory Board

Ofer Nemirovsky

Business Advisory Board Member

Ofer Nemirovsky

Business Advisory Board Member

Ofer Nemirovsky is semi-retired from HarbourVest where he joined in 1986 and served as a managing director through 2014. He’s currently a Senior Advisor providing input on firm strategy, investments, and other HarbourVest matters. During his 29-year tenure with HarbourVest, Ofer concentrated on direct co-investments and pioneered the direct team’s early focus on software companies.

Robert Wadsworth

Business Advisory Board Member

Robert Wadsworth

Business Advisory Board Member

Rob Wadsworth is a 30-year veteran of the VC and PE industry as Managing Director and now, Senior Advisor at HarborVest Partners. Rob managed the Firm’s global direct investment activity and served on the Executive Management Committee. He’s responsible for over 300 of HarbourVest’s direct co-investments and served as a director at nearly 50 of those companies, including six publicly traded companies.

Rouzbeh Yassini

Business Advisory Board Member

Rouzbeh Yassini

Business Advisory Board Member

Dr. Rouzbeh Yassini is the Founder and CEO of YAS Capital Partners LLC. He gained an international reputation as a broadband visionary and known as the “father of the cable modem.” Rouzbeh serves as a board member on several privately and publicly held companies, including managing and advising technology companies ranging from 100 million to 50 billion dollars.

Michael Daigle

Business Advisory Board Member

Michael Daigle

Business Advisory Board Member

Mr. Daigle has over 40 years’ experience in the Risk Management, Insurance, Treasury and Private Equity fields. As an equity investor in early stage firms disrupting the medical, microbial disinfectant and pet markets and previously as co-founder and Director of a successful local $500M community bank, his experience includes seed to early revenue stage equity fund raising, guidance in developing and executing operational and financial plans, contract negotiation and general business expertise through firm monetization and liquidity. Mike holds Board, Board Chair, interim CEO and interim COO positions while leaning in with assistance as required.

Jeffery Carlisle

Industry Advisory Board Member

Jeffery Carlisle

Industry Advisory Board Member

Jeff Carlisle is the CEO of Pneuma Systems Corporation with over 30 years of experience in developing innovative healthcare solutions for consumers. Jeff founded five separate companies dedicated to solving unmet clinical and operational needs in healthcare and is the owner of several US Patents for his inventions and developments in medical devices.

David Jensen

Industry Advisory Board Member

David Jensen

Industry Advisory Board Member

Mr. Jensen served as the President and CEO of Blue Cross and Blue Shield of New Hampshire and was responsible Anthem Insurance’s NH operations. David was also the Acting CEO of the Foundation for Informed Medical Decision Making, President of Healthsource Management, Director of the Business and Industry Association of New Hampshire, and Director of New American Healthcare.

Mark Smith

Industry Advisory Board Member

Mark Smith

Industry Advisory Board Member

Mark is an insurance broker veteran with over 20 years of experience and former Chief Executive Officer, USI New England, a Goldman Sachs Capital Partner Company. Mark founded miEdge™ with a vision to provide the insurance industry the ultimate unfair advantage. Mark came to the United States in 1999. He’s an (ACII) Associate of the Chartered Insurance Institute in London, UK and a (CIC) Certified Insurance Counselor.

Careers

Key Responsibilities

  • Design, implement, and optimize some or all of the following data-dependent features of the TALON platform:
  • Calculation of No Surprises Act (NSA) Qualifying Payment Amounts (QPAs) productized within an API.
  • Production of NSA Advanced Explanations of Benefit (AEOBs) productized within an API.
  • Claims, accumulator, eligibility, network, plan design, formulary, and upstream network pricing feed management.
  • Calculation of out-of-network “allowed” amounts using historical claims as required by the Transparency in Coverage Rule.
  • Proactively identifying issues and opportunities to improve usage of the data.
  • Shopping tool delivering member-specific cost estimates for medical procedures and services as well as pharmaceuticals.
  • Claims bundling technology which helps users understand their total cost of care.
  • Patented dynamic rewards system incentivizing good consumer behavior that may not be inherent in the plan design.
  • Claims data summaries and visualizations to educate plan sponsors, plan members, and the country at large concerning the deeply ingrained failures of health benefits today, to reduce waste and drive personal engagement with health benefits.
  • Product development of new features in advance of and in response to customer input.

Required Qualifications

  • BS degree or greater in computer science, statistics, math, information systems, or another quantitative discipline (or equivalent experience in the industry).
  • 2+ years of experience working with medical and/or pharmacy claims data, medical and/or pharmacy pricing negotiations/contracts, and/or healthcare claims adjudication
  • 3+ years of experience in development/data analytics.
  • 2+ years of experience with any flavor of SQL, but especially PostgreSQL and/or AWS RedShift as well as MongoDB.
  • Extensive database querying and query optimization experience.
  • Proficient in the life cycles of enterprise development and data warehousing.
  • Knowledge of analytical development languages such as R and/or Python.
  • Tools for collaboration, content management, data analysis, and/or testing are all useful (platforms such as GitHub, Jira, and Confluence).
  • Experience using data visualization tools/suites such as Tableau, D3, or HighCharts.
  • Ability to form and maintain working relationships and contribute to a collaborative team, often as a subject matter expert regarding individual areas of expertise, and occasionally in the role of a mentor to more junior members of the team.
  • Ability to manage deadlines on one’s own and actively engage with team members and activities.
  • Current understanding of industry best practices.
  • Primary languages: Python and JavaScript.
  • Exposure to and usage of cloud services such as AWS.

Responsibilities

  • Act as the TALON SME for Summary Plan Document construction, including the extraction of key attributes and conversion into structured data and business logic for use within the TALON applications.
  • Act as the TALON SME for Rewards and incentives (MyMedicalRewardsTM) ,Business Intelligence (MyMedicalMetricsTM), and Plan Comparison tools (SPARQ Plan AnalysisTM), and develop long term action plans to optimize adoption, utilization, and plan design.
  • Establish Channel Partner and Employer rapport, trust, confidence and acceptance.
  • Work through Channel Partner and Employer leaders to achieve maximum adoption and optimal utilization of TALON Solutions.
  • Communicate with the sales team to understand client and prospective client requirements and offer sales support when needed.
  • Plan for modifications to TALON Solutions to meet consumer demands.
  • Provide ongoing support and CRM at the Channel Partner level. When assigned, act as our lead point of contact.

Qualifications

  • Experience with the construction of Summary Plan Documents and an understanding of the roles of a PPO and other Plans, a PBM, a TPA/ASO, and a Stop Loss Carrier, and other vendors such as Medical Navigation, Direct Contracting, Telehealth, high value primary care, etc.
  • Awareness of the Transparency in Coverage, Consolidated Appropriations Act (those provisions applicable to Plan Sponsor fiduciary responsibility and cost and quality transparency), and the No Surprises Act.
  • Manages Ambiguity – Operates effectively, even when things are not certain, or the way forward is not clear. Is flexible in approach and can adapt your approach to meet changing business needs.
  • Manages complexity – Able to make sense of complex, high quantity, and sometimes contradictory, information to effectively solve problems.
  • Strong organizational skills and ability to multi-task and context-switch effectively between different activities and teams.
  • Ability to train peers including junior level and technical support team members.
  • Experience providing telephone and on-line technical support.
  • Ability to discuss highly technical concepts with prospective leads.
  • Willingness to travel.
  • Strong verbal, written, and interpersonal skills.
  • Bachelors degree or equivalent working experience.

Desirable Backgrounds/Experience

An ideal candidate would bring us experience from one or more of the following domains or
backgrounds:
  • Health Insurance Professionals; brokers, or others who have worked in the broker and insurance plan industry and understand SPD’s, plan design, CDHP’s, HSA’s, HRA’s, ICHRA’s and QSEHRA’s. Preferably those who have interacted directly with Employer clients.
  • Pharmacy Benefits Management experts who understand drug classifications, formularies, MAC lists, AWP vs NADAC, rebates, and rebate aggregators.
  • Revenue Cycle Management experts who have worked on the provider, payor, or TPA/ASO side but understand the entire RCM ecosystem.
  • Healthcare Quality professionals who have been responsible for reporting quality metrics on behalf of provider entities, or who have worked for healthcare quality organizations.
  • Healthcare providers; Nurses, PA’s/NP’s, Patient Advocates, behavioral health and physical therapy professionals, and clinical outcomes analysts. Anyone who has seen the system from the inside and has a clear vision of what consumers need to understand so they can make the system work for them.
  • Holistic Wellness professionals; personal trainers, nutritionists, or other wellness practitioners who understand how movement, relationship to food, sleep management, stress management, and healthy relationships can impact overall wellness and quality of life.
  • Healthcare IT/Integration or project management professionals who have worked extensively with clinical and financial applications, X.12, HL7, API’s, data aggregation, Patient Context management, and Single Sign-On tools.
  • Healthcare, Accounting, or HR software implementation, training or project management professionals who have installed and integrated applications, trained end users, participated in workflow re-engineering, and dealt with the Human Elements of change.
  • Accounting Professionals (any industry).
  • HR Professionals who have been responsible for employee training and employee health benefits.
  • Any discipline based on Behavioral Economics and understanding the Human Elements of Change, such as substance

Goals and Responsibilities

  • Develop proficiency with TALON’s software development practices and patterns while utilizing effective problem-solving skills.
  • Demonstrate experience building team culture and engineering processes, especially on high growth teams.
  • Communicate effectively – attentively listen to others to provide timely and helpful information, and be effective in a range of professional settings. Give and receive feedback in a productive, professional manner.
  • Exercise considerable latitude in determining objectives and approaches to assignments.
  • Contribute to the analysis of how to best meet purpose and features resulting in logical requirements documentation.
  • Help design solutions to meet objectives (data structures, system processes, services, user interfaces, etc.)
  • Manage ambiguity – operate effectively, even when things are not certain, or the way forward is not clear. Flexible in approach and be able to adapt your approach to meet changing business needs.
  • Manage complexity – be able to make sense of complex, large volume, and sometimes contradictory, information to effectively solve problems.
  • Strong organizational skills and ability to multi-task and context-switch effectively between different activities and teams.
  • Ability to train peers including junior level and technical support team members.

We’re A Good Fit If You Have:

  • 5 years of Python programming and/or JavaScript experience.
  • 3 years SQL and/or NoSQL experience.
  • 2 years of REST/SOA experience.
  • At least 2 years of experience working in a Scrum or Agile development environment.
  • A minimum of 3 years of experience in JavaScript (Meteor.js, Blaze, React).
  • Knowledge of best practices including code reviews, testing, coding standards, source control (git and GitHub), and CI/CD.
  • 5 years of experience in software engineering, including design, development, and implementation of complex systems.
  • Ability to follow instructions, accept constructive criticism, and have an open mind for team discussions and collaborations.

Technical Proficiencies:

  • Relational/Non-Relational Database querying
  • JavaScript Frameworks (Blaze, Angular, React, or Vue.js)
  • HTML and CSS
  • Source Control – (Git)
  • JavaScript and Python
  • Object-Oriented Programming
  • Software development lifecycle with an emphasis on turning requirements into code.

Better, more affordable healthcare is the bottom line.

Here’s how we’ve delivered for our users.